If your package was marked as delivered but you haven’t received it, please contact us immediately to request an investigation. We’re here to help! Our team will review your request and if approved, open an investigation with the carrier and contact you with a resolution. Please note: Any resolution options will be provided at our discretion and we do not offer refunds for missing packages.
Please reach out to us within 60 days of the delivery date if you have not received your order, as we are unable to open investigations with the carrier or offer a resolution after this time.
To request an investigation, please fill out the form at this link.